Focus on Business, We Handle IT

Why Managed IT?

Let us handle the complexity so you can focus on growing your business.

• Predictable Costs - Fixed monthly pricing with no surprises
• Reduced Downtime - Proactive monitoring prevents issues
• Expert Access - Entire team of specialists at your service
• Scalability - Easily scale services as you grow
• Latest Technology - Stay current without the investment
• Compliance - Support control implementation and evidence collection

ITIL-Based Service Management

WebNasr's managed IT service is built on ITIL 4 best practices for incident management, change management, and service request fulfilment. All support requests are logged in a professional ITSM platform (ServiceNow or Jira Service Management) with automatic SLA tracking. Incidents are categorised by impact and urgency — a production server down is P1, a slow laptop is P4 — and routed to the appropriate engineer immediately.

Change management follows a structured process: all non-emergency changes are raised as RFCs (Requests for Change), reviewed by a change advisory board, scheduled in a maintenance window, and tested in staging before production deployment. This discipline eliminates the most common cause of unplanned downtime: changes made without testing or communication. Emergency changes have an expedited approval process with mandatory post-implementation review.

Proactive Monitoring & Alerting

Monitoring scope is agreed around the systems that matter to your operation: infrastructure, network services, applications and business processes. Alert thresholds and escalation routes should reflect the environment and be reviewed as the platform changes.

Monthly reporting reviews capacity, recurring incidents and application behavior. Monitoring findings inform maintenance and capacity plans, while agreed service targets and escalation procedures define the operational response for each engagement.

Backup, Disaster Recovery & Business Continuity

Backups that have never been tested are not backups — they are hopes. WebNasr implements and regularly tests your backup and disaster recovery strategy following the 3-2-1 rule: three copies of data, on two different media types, with one copy offsite. Recovery time objectives (RTO) and recovery point objectives (RPO) are agreed in your SLA and validated through annual disaster recovery drills where we actually restore systems from backup to a test environment and verify data integrity.

For critical systems, WebNasr deploys replication to a secondary site or cloud region so failover can occur within minutes. Business continuity planning extends beyond the technical layer — we document manual fallback procedures, staff communication plans, and supplier escalation contacts so your organisation knows exactly what to do when technology fails. These plans are reviewed and updated annually or whenever a significant infrastructure change occurs.

Security & Patch Management

Patch priorities and maintenance windows are agreed according to risk and operational constraints. A staged process tests updates before wider rollout and defines rollback and verification steps.

Endpoint protection is managed centrally: antivirus definitions update automatically, web filtering blocks known malicious domains, and USB port policies prevent data exfiltration from endpoints. We conduct quarterly security reviews that include firewall rule audits, active directory hygiene checks (stale accounts, excessive privileges), and review of any security events flagged by your SIEM. These reviews generate a prioritised remediation list that keeps your security posture continuously improving.